SupportAI

The assistant on call 24/7, a Salamander when needed.

Questions, issues and requests: first the assistant that knows your site, then a nerd who knows property. In Habbi or simply on WhatsApp.

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WhatsApp · Your office + Salamander
  1. You · 09:12 The photos of the property in Bruges aren't online.
  2. Habbi assistant · 09:12 I see it: 3 photos from Whise are larger than 20 MB and were rejected. I've resized them and synced again. They're online now.
  3. You · 09:14 Great. Can you also make the map on the detail page bigger?
  4. Habbi assistant · 09:14 That's a change to the product. I'll pass it on to the team.
  5. Frederiek, Salamander · 09:31 Hey! Good idea, we'll include it in the next release. I'll keep you posted in this group.

First the assistant, then a Salamander.

The AI assistant solves most questions straight away, in Habbi or on WhatsApp. Anything it can't do goes to our team, with the full context.

  1. You ask your question

    In Habbi or in your WhatsApp group, whenever suits you.

  2. The AI assistant answers AI

    24/7. It knows your site, your properties and your integrations, and fixes what it can. It reports bugs to us straight away.

  3. A Salamander takes over

    For what the AI can't do: a nerd who knows property, with your file ready. No repeating yourself, no queue.

What support means to us.

  • AI assistant, 24/7 AI

    Answers and fixes, at any hour of the day.

  • WhatsApp group

    One group per client, for all your sites, with our team in it.

  • Bugs aren't support

    Faults are part of the product, and we fix them in every plan.

  • Requests become product

    A good idea gets built for everyone.

  • Knowledge base

    Text and video, searchable, also by the assistant.

  • Workshop and training

    For your team, at the start and at every big step.

Reach us through what you already use.

One of the biggest plus points for me with Salamander is really how easy they are to reach.
DriesCopandi

Nerds who know real estate.

No call centre. The team that builds Habbi reads your WhatsApp group, with AI agents that set up the context. You talk to someone who knows your site.
The Salamander team in the agency kitchen

Which plan includes it

What's in my plan?

Part Essential€249 / monthProPopular€499 / monthAll-in€749 / month
AI assistant, 24/7
Bugs and outages fixed
Human support via WhatsApp group
Cost of human support €150 / hourIncluded, €0 extra
Workshop, migration and training As an add-onIncluded with an annual contract

Swipe sideways to see everything.

Support applies per customer, not per website. For custom work and deviations from the shared product, you get a separate quote.

Still have questions?

Don't get stuck. Call us, or book a demo.

Call Tijs+32 11 19 18 25
What does support cover?
Questions about using the product, small changes within it, help with integrations. Custom work isn't included. For that, you get a separate quote.
How fast do I get an answer?
The assistant answers instantly. The team replies during office hours, usually the same day.
Can I still talk to a person as an Essential customer?
Yes, at €150 per hour. Need help often? Then you're better off switching to Pro, with unlimited support.
Do I get a WhatsApp group per website?
No: one group per customer, for all your sites.

Free valuation

A fair price, backed by what has sold in your neighbourhood. We'll be in touch within 48 hours.

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Letting advice

We'll look at your property and tell you honestly what rent is achievable. We'll be in touch within 48 hours.

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Leave your details. We'll call you back to arrange a time, at your home or at our office.

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Support: AI assistant 24/7, a human when you need one
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We reply within 48 hours. Prefer to call? +32 11 19 18 25