# Support: AI assistant 24/7, human when needed | Salamander > Questions, issues, requests: first an AI assistant that knows your site, then a Salamander who knows property. In Habbi or on WhatsApp, in every plan. [New Estate agency website from €249 a month See the packages](https://salamander.be/en/en/pricing) [About Salamander](https://salamander.be/en/en/about-salamander) [Contact](https://salamander.be/en/en/contact) [+32 11 19 18 25](tel:+3211191825) [hallo@salamander.be](mailto:hallo@salamander.be) [Book a demo](https://salamander.be/en/en/demo) [Scan my site](https://scan.salamander.be) [+32 11 19 18 25](tel:+3211191825) · [hallo@salamander.be](mailto:hallo@salamander.be) ## The assistant on call 24/7, a Salamander when needed. Questions, issues and requests: first the assistant that knows your site, then a nerd who knows property. In Habbi or simply on WhatsApp. [Book a demo](https://salamander.be/en/en/demo) [See how it works](https://www.youtube.com/watch?v=Eu0jPQF1XgI) The Salamander team at work Watch the video Home Support ![The Salamander team at work](https://salamander.be/media/team-broll-16x7-2.webp) - Support - See how it works - The photos of the property in Bruges aren't online. — You · 09:12 - I see it: 3 photos from Whise are larger than 20 MB and were rejected. I've resized them and synced again. They're online now. — Habbi assistant · 09:12 - Great. Can you also make the map on the detail page bigger? — You · 09:14 - That's a change to the product. I'll pass it on to the team. — Habbi assistant · 09:14 - Hey! Good idea, we'll include it in the next release. I'll keep you posted in this group. — Frederiek, Salamander · 09:31 ## First the assistant, then a Salamander. The AI assistant solves most questions straight away, in Habbi or on WhatsApp. Anything it can't do goes to our team, with the full context. - **You ask your question**: In Habbi or in your WhatsApp group, whenever suits you. - **The AI assistant answers**: 24/7. It knows your site, your properties and your integrations, and fixes what it can. It reports bugs to us straight away. - **A Salamander takes over**: For what the AI can't do: a nerd who knows property, with your file ready. No repeating yourself, no queue. ## What support means to us. - **AI assistant, 24/7**: Answers and fixes, at any hour of the day. - **WhatsApp group**: One group per client, for all your sites, with our team in it. - **Bugs aren't support**: Faults are part of the product, and we fix them in every plan. - **Requests become product**: A good idea gets built for everyone. - **Knowledge base**: Text and video, searchable, also by the assistant. - **Workshop and training**: For your team, at the start and at every big step. ## Reach us through what you already use. - [Email hallo@salamander.be](mailto:hallo@salamander.be) - [Habbi dashboard The assistant in your own workspace.](https://salamander.be/en/en/product) - [Knowledge base Guides and videos, searchable.](https://salamander.be/en/en/knowledge-base) - **WhatsApp**: One group per client, with our team in it. - **Email**: hallo@salamander.be - **Habbi dashboard**: The assistant in your own workspace. - **Knowledge base**: Guides and videos, searchable. Watch the video from > One of the biggest plus points for me with Salamander is really how easy they are to reach. [Play testimonial](https://www.youtube.com/watch?v=5l7g89rIBAA) Dries Play testimonial Video testimonial from Copandi Copandi ![Video testimonial from Copandi](https://salamander.be/media/copandi-wim.webp) ## Nerds who know real estate. No call centre. The team that builds Habbi reads your WhatsApp group, with AI agents that set up the context. You talk to someone who knows your site. Watch the video The Salamander team in the agency kitchen Meet our Salamanders ![The Salamander team in the agency kitchen](https://salamander.be/media/team-keuken.jpg) [Meet our Salamanders](https://salamander.be/en/about-salamander) ## What's in my plan? Support applies per customer, not per website. For custom work and deviations from the shared product, you get a separate quote. Swipe sideways to see everything. Curious what else Habbi does? Which plan includes it - AI assistant, 24/7 - Bugs and outages fixed - Human support via WhatsApp group - Cost of human support - €150 / hour - Included, €0 extra - Included, €0 extra - Workshop, migration and training - As an add-on - As an add-on - Included with an annual contract ## Still have questions? Don't get stuck. Call us, or book a demo. [Call Tijs +32 11 19 18 25](tel:+3211191825) Call Tijs - **What does support cover?**: Questions about using the product, small changes within it, help with integrations. Custom work isn't included. For that, you get a separate quote. - **How fast do I get an answer?**: The assistant answers instantly. The team replies during office hours, usually the same day. - **Can I still talk to a person as an Essential customer?**: Yes, at €150 per hour. Need help often? Then you're better off switching to Pro, with unlimited support. - **Do I get a WhatsApp group per website?**: No: one group per customer, for all your sites. ## Maak kennis met de assistent én het team. ![Bram van Salamander](https://salamander.be/en/media/bram.jpg) In 45 minuten zie je Habbi aan het werk met jouw panden. Je weet meteen wat het kost. Eerlijk advies, zonder verplichtingen. [Demo boeken](https://salamander.be/en/demo) [+32 11 19 18 25](tel:+3211191825) - Maandelijks opzegbaar - Geen opstartkost --- Source: https://salamander.be/en/product/support Real estate website by Salamander: https://salamander.be